As a Customer Support Agent at Taxfix, you are the first point of contact for our users, providing empathetic and knowledgeable support. You'll be the voice of Taxfix for users navigating their tax return journey with the help of our Expert Service; you'll provide support that ensures a smooth, trustworthy experience, also help us continuously improve the Taxfix app.
As a Customer Support Specialist, you'll provide friendly and efficient assistance to airline passengers via phone and email. Help with flight reservations, ticket changes, cancellations, provide information about flight availability, pricing, and services, resolve customer issues with patience, professionalism, and empathy, work with ticketing systems and internal tools and deliver excellent customer service that makes a difference.
Resolve customer care and deal with escalations coming from customer cases or customer facing teams from Granicus. Coordinate effort and response, identify systems and procedures issues and drive positive action for change and resolution on behalf of Granicus customers. Provide enhanced support to Government Experience Cloud Services customers.